PROMISE Stars live out these customer service principles: Personalize interactions, Respect each person, Own each person’s problem as if it’s yours, Make everyone’s life better, Invite people to connect and Exceed expectations.
Morgan Shoup, Donor Relations Coordinator
Aged to Perfection (ATP) is one of the two premiere events CLC hosts during the year and a lot of time and effort is put into ensuring its success. Morgan joined the CLC team in January and was immediately immersed into ATP and everything that goes along with coordinating the event. Her leadership and can-do attitude was evident from day one. Morgan spearheaded many efforts! She worked with vendors, residents, and outside companies to secure auction items. She rallied the team at the Community Support Office to donate funds and create a basket to auction off. And most important, she researched and found the company that moved the bidding process at the auction from pen and paper to an online App. During the event, she was vigilant about ensuring everything looked good and things were working as they should. What service basics are evident in this story?