August 29, 2016 | Posted in News | Leave a comment

Promise-Star

PROMISE Stars live out these customer service principles: Personalize interactions, Respect each person, Own each person’s problem as if it’s yours, Make everyone’s life better, Invite people to connect and Exceed expectations.


Grace Nailing, Home Care Manager – Community Support Services

Recently a team member at home office and her family were going through a very difficult time as one of their loved ones, the team member’s Father-in-law, was in his final stage of life. At the last minute a few of the family members started to panic and wanted some additional help brought in. The team member reached out to Grace who wasn’t available at the moment so she left a message. Within minutes, Grace called her back.  After discussing the situation, Grace quickly offered to start searching for a Care Giver but also shared an alternate plan she thought the family should try, knowing Hospice was involved. She asked the team member to discuss this plan with her family and if they still wanted a Care Provider to immediately call her back. Her advice was greatly received and the calming tone Grace had provided the team member the strength to approach her family. The family followed Grace’s advice and reached out to Hospice.  Hospice arrived immediately and administered the proper medications to ease the family member’s pain. Shortly thereafter, their loved one passed away peacefully, surrounded by his wife of 63 years and his children.  Grace’s assistance in this situation provided the team member and her family exactly what they needed – thanks, Grace!

 

August 19, 2016 | Posted in News | 1 Comment

Quality of care is Christian Living Communities’ number one commitment to our residents, clients and families. In our rehab neighborhoods of Someren Glen, Holly Creek and Clermont, their five-star rating reflects a nationally recognized measure of that commitment to quality.. Read More…

PROMISE Stars live out these customer service principles: Personalize interactions, Respect each person, Own each person’s problem as if it’s yours, Make everyone’s life better, Invite people to connect and Exceed expectations. Vicki Kraft, Personal Care Associate – Home Care Services. Read More…

Clermont Park has been developing an inter-generational partnership with the University of Denver for the past two years. During the Spring 2016 trimester of the Clermont College of Creative Life, 44 DU students in Professor Michael Talamantes’ “Social Work Practice. Read More…

Written by Carly Andrews, CLC Intern Not many 21-year-old college students can say that they have good friends who have lived through both World Wars, saw the rise of the digital age, or have been married for 50+ years. I. Read More…

July 1, 2016 | Posted in News | Leave a comment

PROMISE Stars live out these customer service principles: Personalize interactions, Respect each person, Own each person’s problem as if it’s yours, Make everyone’s life better, Invite people to connect and Exceed expectations. Tiffany Trout, Corporate Information Coordinator – Home Office Tiffany. Read More…

By Erin Hudnall, Life Enrichment Coordinator In the memory support neighborhood within the Suites at Someren Glen, we offer the best support possible to elders with dementia. We are recognized as Leaders in Dementia by the Alzheimer’s Association, which means we. Read More…

When President & CEO Russ Den Braber announced his retirement last fall, a new Search and Transition Committee began to look for a successor to continue Russ’s legacy of excellence. The committee was successful in finding Terry Rogers who will. Read More…

May 18, 2016 | Posted in News | Leave a comment

How does one honor the servant leadership of Russ Den Braber and Gladys De Ridder? With the Servant Leaders Fund. Gifts in their honor for the Servant Leaders Fund will benefit employee education and training by providing scholarships for participation. Read More…

Founders This week, Christian Living Communities celebrated another year of service to seniors at the Founder’s Day Breakfast held at Clermont Park. Those who gathered were many of the people whose personal values, character and commitment were instrumental in making. Read More…

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