mentor-photoChristian Living Communities mentor program, which matches experienced caregivers with new hires, continues to yield positive results.We recently recognized the latest mentor program graduates, which included nurse and certified nursing assistant (CNA) mentors from all three communities. The mentors were nominated by their peers and supervisors because of their outstanding skills, positive relationships with the residents and co-workers and their representation of CLC’s mission and values. Each mentor went through eight hours of specialized training on topics such as adult learning principles, teamwork, change theories, organizational skills, stress management, leadership styles and communication.

The mentor program has been very successful in CLC’s initiative in retention of new associates.There have also been some unforeseen benefits associated with the mentor program such as breaking down silos between communities, great survey results, more comfort in recruiting new graduates, resident involvement in training and the ease in introducing new skills and concepts through the mentors and competencies.

The mentors’ role is to be assigned a new nurse or CNA to help them with all aspects of onboarding into a new job, including, skill competencies, getting to know the residents and their preferences and pleasures, assimilating with their team and learning all the formal and informal “rules” of a new job. The mentors and new associates work together for an entire year, with frequent check-ins and monthly evaluations.

The mentor program was developed on the premise of meeting two very important needs of any new associate:  teach me how CLC wants things to be done and creating a scenario of creating a “best friend at work” to whom you can go to for any questions or concerns.

The mentors meet once a month and discuss opportunities to improve their communities and resident care. Together they have developed peer training in conflict resolution, empathy training and customer service training.  The mentors also serve as a focus group for challenges we may be facing or new ideas or equipment or processes that we are considering.  All in all, the mentor program has been instrumental in maintaining our high quality of care for our residents.  In fact, the nursing and CNA mentor program has been so successful that our dining associates have now adopted the mentor program for all of their new associates!

September 26, 2016 | Posted in News | Leave a comment

PROMISE Stars live out these customer service principles: Personalize interactions, Respect each person, Own each person’s problem as if it’s yours, Make everyone’s life better, Invite people to connect and Exceed expectations. Shari Koops, PCA – Home Care Services One night. Read More…

September 6, 2016 | Posted in News | Leave a comment

PROMISE Stars live out these customer service principles: Personalize interactions, Respect each person, Own each person’s problem as if it’s yours, Make everyone’s life better, Invite people to connect and Exceed expectations. Human Resources Team A team member nominated the Human. Read More…

August 29, 2016 | Posted in News | Leave a comment

PROMISE Stars live out these customer service principles: Personalize interactions, Respect each person, Own each person’s problem as if it’s yours, Make everyone’s life better, Invite people to connect and Exceed expectations. Grace Nailing, Home Care Manager – Community Support Services. Read More…

August 19, 2016 | Posted in News | 1 Comment

Quality of care is Christian Living Communities’ number one commitment to our residents, clients and families. In our rehab neighborhoods of Holly Creek and Someren Glen, their five-star rating reflects a nationally recognized measure of that commitment to quality. These. Read More…

PROMISE Stars live out these customer service principles: Personalize interactions, Respect each person, Own each person’s problem as if it’s yours, Make everyone’s life better, Invite people to connect and Exceed expectations. Vicki Kraft, Personal Care Associate – Home Care Services. Read More…

Clermont Park has been developing an inter-generational partnership with the University of Denver for the past two years. During the Spring 2016 trimester of the Clermont College of Creative Life, 44 DU students in Professor Michael Talamantes’ “Social Work Practice. Read More…

Written by Carly Andrews, CLC Intern Not many 21-year-old college students can say that they have good friends who have lived through both World Wars, saw the rise of the digital age, or have been married for 50+ years. I. Read More…

July 1, 2016 | Posted in News | Leave a comment

PROMISE Stars live out these customer service principles: Personalize interactions, Respect each person, Own each person’s problem as if it’s yours, Make everyone’s life better, Invite people to connect and Exceed expectations. Tiffany Trout, Corporate Information Coordinator – Home Office Tiffany. Read More…

By Erin Hudnall, Life Enrichment Coordinator In the memory support neighborhood within the Suites at Someren Glen, we offer the best support possible to elders with dementia. We are recognized as Leaders in Dementia by the Alzheimer’s Association, which means we. Read More…

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