June 5, 2015 | Posted in News | Leave a comment

Lara Martinez, CSS/SRD Staffing Coordinator SMILE stands for Service,Mission, Integrity, Leadership, and Excellence

One staff member experienced a SMILE moment when Lara Martinez went out of her way to help with New-Hire Orientation. 

 During the orientation the nurse who administers TB shots realized she was out.  The nurse went to Lara to ask her to order more serum to test new employees for TB.  Not only did Lara immediately order it, she went to pick it up from one of the communities and brought it back before the end of the day. 

 This allowed all new hires to be tested for TB, a requirement before they can start in their new positions.  Not only was this an excellent example of customer service, it is a great example of doing what you need to for the team.   

 

Special thanks to Evvie Munley and LeadingAge. This article first appeared on May 20, 2015 on the LeadingAge website. Nonprofit nursing homes tend to earn higher ratings on the Centers for Medicare and Medicaid Services (CMS) Nursing Home 5-Star Rating System. Read More…

May 18, 2015 | Posted in News | Leave a comment

Caitlin Burns, Office Manager – Christian Living Services One might say Caitlin is simply doing her job when she leaps into support her team mates and others working on CLS projects.  However, the manner in which she does goes above. Read More…

May 1, 2015 | Posted in News | Leave a comment

Dan Parker, Executive Director of Facilities Services, Home Office and David Strain, Associate Executive Director, Someren Glen and April Long, Community Relations Coordinator, Holly Creek Yesterday, 4/21, was the day for a planned move for a resident who was moving. Read More…

Starbucks isn’t the only one to help its associates get a college education. Christian Living Communities has a long history of awarding scholarships to deserving team members. The life stories of past recipients are inspiring and powerful. Consider awardee Cosmin. Read More…

Nikki Greenwood – SRD, Home Care Services Nikki has been helping the Assisted Living life enrichment team at Clermont Park for the past month and the team says, “she is a natural!”  Nikki stepped into this roll with enthusiasm while the. Read More…

April 6, 2015 | Posted in News | Leave a comment

Cheryl Ludwick, Corporate Information Coordinator Cheryl is a wonderful example of someone who keeps their promises and in this situation, goes above and beyond. Recently a new team member joined the home office and like most new employees, was somewhat. Read More…

March 23, 2015 | Posted in News | Leave a comment

Jan Franken, Billing Specialist When a family member takes time to recognize the service they receive from a team member, you know the team member is extraordinary.  Recently a family member wrote in to share the exceptional service and experience. Read More…

All three of our short-term rehabilitation neighborhoods received multiple Customer Experience Awards recently. The awards are based on survey’s conducted by Pinnacle Insights, a national quality measurement company. To put this in perspective, our rehabilitation partner, Infinity Rehab, has more. Read More…

February 27, 2015 | Posted in News | Leave a comment

Jennifer Wetzler, Community Support Services Home Care C.N.A. This SMILE Star recognition comes from a resident who was touched deeply by Jennifer’s actions.  The resident fell in the exercise room while playing ping pong – say’s she “just got carried. Read More…

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