PROMISE Stars live out these customer service principles: Personalize interactions, Respect each person, Own each person’s problem as if it’s yours, Make everyone’s life better, Invite people to connect and Exceed expectations.
Dayspring Villa Transition Team – Home Office
On August 1, CLC assumed ownership and Cappella assumed operations of Dayspring Villa Assisted Living in Denver. While the transition was pretty seamless and smooth, there was A LOT of planning and preparation that occurred to make that happen. A multi-disciplinary team of CLC team members from the areas of clinical, HR, maintenance, accounting, compliance, marketing, IT and clinical informatics worked fast and furiously for over two months to meet the August 1 goal. As Camille Burke likes to say “we’re like a duck gliding across the water but people don’t see that under the water, our feet are kicking like crazy!” And that was the goal, no matter how fast the team had to kick their feet to make it happen, they had a mission to make things as smooth and calm as possible for the residents and team members of Dayspring Villa because we know how difficult a transition like this can be. Mission accomplished. Nice job, team! This is an excellent example of Leadership and the PROMISE Service Basic, E – exceeding expectations.