PROMISE Stars live out these customer service principles: Personalize interactions, Respect each person, Own each person’s problem as if it’s yours, Make everyone’s life better, Invite people to connect and Exceed expectations.
Human Resources Team
A team member nominated the Human Resources team for their laser focus and hard work on filling a vast majority of our open nursing positions. Through their efforts we are down to four open nursing positions in all four of our communities – Clermont Park, Holly Creek, Someren Glen, and DaySpring Villa. Filling open nursing positions allows our nurse leaders to focus on quality of care, associate development, family relationships, and the various other initiatives that they have not been able to focus on because of the staffing issues. Also and most importantly, with filled positions our residents receive the best quality of care and attention. Nursing Leadership feels an amazing sense of gratitude to our Human Relations team!