Congratulations to our own Pat McBride, RN, BSN, MSN – our Vice-President of Clinical and Compliance – on her recent graduation from the LeadingAge Leadership Academy as a Leadership Academy Fellow. The Academy is a year-long commitment by leaders from around the nation to improving their skills and elevating the senior-living experience.

Each fellow must complete an impactful project. Pat chose The Empathy Experience: A Leadership Sleepover. Each of our leaders spent a night in one of three care settings: short-term rehabilitation, long-term skilled nursing care or assisted living. Each leader went through the admissions process, lived as a resident would, with several medical diagnoses and experienced what life is like for residents at our Denver-based communities. None of the leaders could come out of character and help out or make any suggestions. Each journaled about their experience. Some documented how they felt in a video diary, Segments from those were edited together and presented at the National LeadingAge Conference at the end of October 2018. This experience was impactful for all by producing a deeper understanding of the resident experience and increasing appreciation for the amazing, compassionate care that team members provide every day.

Watch the video below.

Previous reading
National Presentation on Leadership in Team Member Engagement
Next reading
CLC Celebrates Quality Improvement Initiatives with GOlympics