CLC Resident Tech Support

136000597 m 1Our Resident Tech Support is designed to help residents stay connected and make the most of today's technology. Ben, friendly technician can assist with setting up new devices like tablets, smartphones, smart TVs, and computers, walking residents through each step at their own pace. We offer ongoing support for wireless and wired printer setup, troubleshooting printing issues, and helping residents print photos, documents, and emails.

Additionally, we specialize in setting up and supporting streaming services, helping residents access platforms such as Netflix, Amazon Prime, Hulu, and others on their preferred devices. Whether it's connecting to Wi-Fi, learning new apps, or resolving technical issues, our patient and knowledgeable tech is committed to making technology accessible and enjoyable for all residents, fostering digital confidence and independence in a comfortable, judgment-free environment.

Services Provided To Residents

Device Maintenance & Optimization

  • Cleaning up and updating devices (phones, tablets, computers)
  • Installing software updates and security patches
  • Running virus scans and removing malware
  • Freeing up storage and organizing files

New Equipment Assistance

  • Providing recommendations for new devices (phones, tablets, laptops, smart TVs, etc.)
  • Helping with new equipment setup and initial configuration
  • Transferring data from old devices to new ones

Connectivity & Internet Support

  • Setting up and troubleshooting Wi-Fi connections
  • Assisting with email and account logins
  • Helping with video calls (Zoom, FaceTime, Skype, etc.)

General Tech Support & Training

  • Teaching residents how to use apps and features (social media, online banking, etc.)
  • Assisting with online safety and avoiding scams
  • Helping with accessibility settings (larger text, voice commands, hearing aid compatibility)

Entertainment & Smart Home Assistance

  • Setting up and troubleshooting streaming services (Netflix, Hulu, YouTube)

Printer & Peripheral Support

  • Connecting and troubleshooting printers, scanners, and other accessories
  • Installing drivers and helping with wireless printing setup
  • Assisting with printing documents, boarding passes, and photos

Account & Password Management

  • Helping manage passwords and set up password managers
  • Recovering locked accounts (email, Apple ID, Google, banking, etc.)
  • Setting up two-factor authentication and explaining how it works

Digital Organization & Storage

  • Organizing photos, documents, and contacts
  • Setting up cloud backup and syncing (iCloud, Google Drive, OneDrive, etc.)
  • Helping with file sharing (email attachments, AirDrop, USB drives)

Smartphone-Specific Help

  • Customizing notifications and ringtones
  • Syncing contacts and calendars
  • Managing app subscriptions and uninstalling unused apps

Coordinating with Other Support Providers

  • Assisting residents when contacting external support companies (e.g., internet providers, device manufacturers, or service hotlines)
  • Helping explain technical issues and advocate for the resident during calls or chats
  • Providing support with warranty claims or service appointments

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Attend a Free Tech Talk

Clermont Park - 1st and 3rd Tuesday at 3 pm
Someren Glen- 1st and 3rd Wednesdays at 1;30Pm
Dayspring Villa - 2nd Wednesday at 10 am
Holly Creek - 1st Thursday at 2 pm

Contact us if you have a topic you'd like us to teach or if you'd like to schedule a service

ResTech

Typical Topic List For Tech Talks

  • Using the internal photo app on your device to modify and share photos and albums
  • How to use the Libby app to check out ebooks and audiobooks
  • Web browser security
  • Digital Health Tools (Medical ID, Fitness apps)
  • Video conferencing (Zoom, FaceTime, Google Meets, Skype)
  • Music apps (Pandora, Spotify, Amazon Music, Apple Music)
  • Video apps (Tubi, Amazon Prime, Netflix, etc.)
  • How to update your device
  • IT Basics: how to create an email account (gmail), how to log into WiFi (CLC), how to connect to Bluetooth
  • IT Q&A
  • What is Bitcoin/Cryptocurrency?
  • What is Chat GPT?
  • Using restaurant delivery apps: DoorDash & GrubHub
  • Passwords & Password Managers
  • Transportation apps: Uber, Lyft, RTD
  • Phishing & Smishing
  • Social Media Security
  • Relationship scams
  • Backing up files, photos, etc.
  • Uses for Artificial Intelligence
  • Data breaches and what to do
  • A brief overview of common cell phone apps
  • Using grocery store delivery apps: King Soopers & Safeway

Meet Ben, Your Res Tech Expert

Picture of Ben Mercer

Ben Mercer

      IT Support Specialist      

Ben Mercer got his start in computing around age five, when his dad brought home a Commodore VIC-20. Since then, he's been the go-to tech support for friends and the non-profits he’s worked with, after graduating from the University of Kansas with a degree in English and a minor in Psychology—so naturally, he ended up in IT.

Over 10 years ago, Ben went professional as an IT Support Specialist and has been helping people with their devices ever since.

His first smartphone was a BlackBerry—before iPhones even existed. Since then, he’s worked extensively with Androids, iPhones, Google devices, iPads, and the apps that go with them. He's been streaming music since the early iTunes days and movies/TV since Hulu was the only name in the game.

Ben can troubleshoot all of the above, plus printers and internet issues. He’s also happy to coach you on how to use your devices and apps during his regular visits to your CLC location.

In addition, Ben leads monthly Tech Talks, covering topics like spotting scams or getting more out of your phone’s photo app.